If you just setup your G Suite account and are not able to receive emails, you’re not alone.
I recently had this issue, but I was able to get it fixed. I’ve setup lots of accounts and this almost never happens, but if it does I’ve included instructions on how to fix this.
Here’s what happened:
When someone would send me an email, this message would happen on their side.
Mailer Delivery Subsystem <firstname.lastname@example.org>
Message not delivered
There was a problem delivering your message. See the technical details below.
The response was:
The partner did not specify the domain to relay the emails
Diagnostic-Code: smtp; The partner did not specify the domain to relay the emails
Here is the solution to start receiving emails:
Step 1: Login to your G Suite Email account. Then click on the nine box square in the top right. Then click the button that says “More”. See image below:
Step 2: Next you’ll want to click on the “Admin” button. See image below:
Step 3: Now you should be in the G Suite Admin Console. Go ahead and click on the “Users” button. See image below:
Step 4: Now you should see the Users. Click on the User that is not receiving email. See image below:
Step 5: Next, click on the account button. See image below:
Step 6: This is the last step. Scroll to the bottom of the account section and click the “G Suite Email” box. Then click the save button on the bottom right. This will fix your account so you start receiving emails. See image below:
That should fix your account. If you continue to have issues, contact the G Suite support team.